Returns, Refunds & Shipping Policy
Clear information on returns, refunds, and delivery processes.
Returns, Refunds & Shipping Policy
Effective Date: 05-05-2026
Returns & Refunds
Customised Products
Personalised or customised items are non-refundable unless:
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The item is faulty
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The item is incorrect
Non-Customised Products
You may return non-customised items within 14 days if:
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They are unused
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They are in original condition
Reporting Issues
Any problems with your order must be reported within 7 days of delivery.
Refund Process
Refunds will be issued after returned items are received and inspected.
Shipping Policy
Order Processing
Orders are processed Monday to Saturday.
Delivery Time
Standard delivery typically takes 3–7 working days depending on product type and customisation.
Tracking
Customers will receive tracking details once their order has been dispatched.
Delays
Delays may occur due to:
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High demand periods
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Courier service issues
We are not responsible for delays outside our control.
Contact Information
Address: 34 Nowell Lane, Leeds, LS9 6JE
Email: info@uniwears.co.uk
Phone: 0113 2351256
By placing an order, you agree to this policy.